ArchiveProject 08 / 10Product / UX/UI

Wolt Grocery Pickup

A pre-assignment for Wolt: conceptualize a grocery store pickup system, map how couriers and store employees communicate on collection orders, and handle edge cases like missing or substituted items.

Role: Product Manager / UX Strategy
Year: To add
Context: Wolt Product Manager pre-assignment
Tools: Figma, UX strategy, Product management

[01] Assignment

A Product Manager pre-assignment for Wolt: conceptualize a Grocery Store Pickup system, map out how couriers and store employees communicate on collection orders, and handle edge cases like missing or substituted items.

[02] Problem

Experienced couriers (power users) frequently handle multiple simultaneous pickup orders. The existing app forced them to navigate back and forth between individual order screens: a slow, error-prone workflow that hurt both speed and accuracy.

[03] Solution

Streamlining multi-order workflows.

I added a persistent button in the header of the collection order screen. Tapping it surfaces a quick-access overlay listing all active and ready orders, letting power users jump between them without losing context or navigating back.

The solution required no new mental model: the overlay mirrors the existing order card structure, just surfaced on demand.

Prototype animation of the multi-order feature

The design prioritizes power users, people who already know the system well, by reducing the number of taps between orders from ~5 to 1.